Support

Get help

For technical issues, account problems, or stream questions, email us:

We aim to respond within 2 business days.

Stream won't start — check camera and microphone permissions in your browser settings
Can't connect as a fan — make sure your Fanvue subscription is active
Black screen during a stream — try refreshing the page
Chat not sending — check your internet connection and refresh

If you've found a security vulnerability in Fanvue Live, please report it responsibly.

Do not post vulnerability details publicly before we've had a chance to address them.

Include a description of the issue, steps to reproduce, and your assessment of the impact. We'll acknowledge your report within 3 business days.